Returns and Exchanges Policy

1. Eligibility for Returns and Exchanges

Customers should inspect the condition of the goods upon delivery. Products may be exchanged or returned at the time of delivery or receipt in the following circumstances:

• The product type or model does not match the order placed or the product information displayed on the website at the time of purchase.

• The quantity is incorrect or the product set is incomplete.

• The goods or their packaging show visible damage, such as torn packaging, peeling or breakage.

​

Customers are responsible for providing relevant supporting documents demonstrating the issue so that the return or exchange can be processed.

​

2. Notification and Return Deadlines

• Notification deadline: Customers must notify us within 48 hours of receiving the product if accessories or complimentary gifts are missing, or if the product is broken.

• Return shipping deadline: Products must be sent back within 14 days of receipt.

• Return and exchange location: Customers may bring the products directly to our office or store, or return them by post.

For feedback or complaints regarding product quality, please contact our customer service hotline.