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Shipping, Delivery and Inspection Policy

1. Coverage

This policy applies to deliveries throughout Vietnam.

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2. Shipping and Delivery Time

  • Once an order has been received and processed, it will be dispatched within 24 hours or according to the schedule agreed in the contract.

  • For customers in outlying provinces, the estimated delivery time is 3–5 days after the order is received. Actual delivery dates may vary depending on product availability, weather conditions and other circumstances.

  • Delivery time is calculated from the completion of the ordering process with our customer service representative until the customer receives the goods.

  • If delivery is delayed or a product remains unavailable for sale for more than 10 days, customers may cancel their order without incurring any charges.

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3. Delivery Methods and Responsibilities

Delivery methods

  • Customers in outlying provinces: delivery via a delivery service provider.

  • Customers in urban and suburban areas: delivery via a delivery service provider.

Responsibilities for providing goods-related documentation during delivery

  • The delivery service provider is responsible for providing goods-related documentation during the delivery process.

  • Store.antix.asia is responsible for providing complete and accurate goods-related documentation to the logistics service provider and the recipient.

  • All orders are packed and sealed by store.antix.asia before dispatch.

  • The delivery service provider is responsible for transporting packages with their original packaging and seals intact. The provider must supply a delivery note containing the recipient’s name, telephone number, delivery address and the name of the goods.

  • The delivery service provider has the right and responsibility to provide invoices to competent government authorities upon request.

  • Every package must display the recipient’s name, telephone number and delivery address.

  • To help safeguard the goods, store.antix.asia will include a valid sales receipt in the package, where applicable. Following the customer’s confirmation, store.antix.asia will issue an electronic invoice and send it to the email address provided by the customer.

  • Tax invoices or sales receipts serve as supporting documents when handling complaints, including determining the market value of the goods and verifying their lawful circulation.

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4. Goods Inspection Policy

  • Upon delivery, customers may ask the delivery representative to open the package for inspection before accepting it.

  • If the seller delivers a different type of product from the one ordered, customers may return the goods and refuse payment.

  • If customers have already paid but receive an incorrect order, they may request a refund or a replacement order matching their original purchase.

  • To request a refund or replacement, please contact info@anternation.com or (+84) 77 8846 888. We are committed to addressing all customer requests.

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